[{"changed": {"fields": ["short_cite", "abstract"]}}, {"added": {"name": "construct", "object": "Information Quality"}}, {"added": {"name": "construct", "object": "Process Sophistication"}}, {"added": {"name": "construct", "object": "Customer Orientation Capability"}}, {"added": {"name": "construct", "object": "Customer Response Capability"}}, {"added": {"name": "construct", "object": "Customer Service Performance"}}]