Facilitating conditions concern the means that organizations have put in place to facilitate technology acceptance and use, such as training sessions and helpdesk support. Managerial or co‐worker encouragement (e.g., Homburg, Wieseke, & Kuehnl, 2010; Leonard‐Barton & Deschamps, 1988) as well as training sessions (e.g., Homburg et al., 2010; Schillewaert et al., 2005), for example, have been shown to influence technology acceptance and use positively.