Closely related to service leadership, IT service evaluation is employee perception of ‘‘the extent to which the evaluation of IT professionals is linked with service performance” (Jia and Reich, 2008, p. 5). This dimension emphasizes the importance of recognizing employee service achievements. Reward systems do not always align with what managers emphasize. For example, IT managers could emphasize client service in their verbal communication while rewarding technical skills (Jia and Reich, 2008; Jia et al., 2008). In other words, if customer service achievements are not rewarded, they might not be a priority for employees; thus, an important factor in promoting a favorable IT service climate to focus on service outcomes in the evaluation structure.