Social alignment was assessed by the level of functional integration of human components in the business and IS process to achieve an organization’s goals. The survey measurement of social alignment contained the concepts of teamwork quality and mutual trust between business and IT groups. The measurements for the construct of teamwork quality (Lee, 2001; Schultz and Evans, 2002) and mutual trust (Morgan
and Hunt, 1994; Morris and Cadogan, 2001) were adapted and modified.