Trust refers to ‘the willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party’ (Mayer et al., 1995, p. 712). The definition suggests that trust is an expectation that those others whom one chooses to trust will behave in a dependable and socially appropriate manner (Gefen et al., 2003). It also indicates a willingness of a party to be vulnerable to others (Gefen et al., 2003; Kankanhalli et al., 2005) because he or she believes that others will fulfil the expected commitment (Gefen et al., 2003).