Encompasses delivering new computing capabilities (i.e. technical and business solutions to clients and users). We refer to them herein as IS services (Type II in Lyytinen & Rose, 2003a,b). Here software organizations innovate around new types or more effective uses of IT as to support their clients’ technical or administrative cores (e.g. business processes) The term service reflects better the new practices of offering application functionality as a service’ such as through service-oriented architecture (Mathiassen & Sørensen, 2008).