We propose that ERP implementation quality (Technological aspect), organization’s readiness (Organizational aspect), and external support (Environmental aspect) will affect post-implementation success of ERP (Figure 1). ERP implementation quality refers to the degree to which an ERP system is deployed to fulfill an organization’s requirements.
ERP implementation quality is constituted by effective project management and sound system configuration.
The project management can organize and coordinate all the endeavors spent in implementing toward the same direction, thereby ensuring implementation quality. System configuration can streamline operation of the system and tune inputs and outputs, assuring implementation quality.