The firm provided proper training to the CSD on the purpose, use, and function of the IT 
The firm created formal plans to assist with the IT implementation in the CSD 
The firm effectively involved the CSD in the implementation of the IT 
The firm put the right structure in place to facilitate the use of the IT by the CSD
H2a. Integration effort has a positive impact on the realization of synergy from a relationship between an IT asset and an organizational resource.
H2b. Integration effort has a positive impact on the compatibility between an IT asset and an organizational resource.