IT service leadership refers to perceptions of ‘‘the extent to which IT managers take actions to guide the delivery of service” (Jia and Reich, 2008, p. 5). IT service leadership employs goal-setting theory, expectancy theory, and the path-goal theory of leadership to explain the influence of effective goal setting, coordination, and planning by IT managers (Abdel-Hamid et al., 1999; Boehm, 1981) and represents managerial efforts to specify IT service-related behaviors and outcomes.